I had given them a wrong delivery address which I corrected within 8 hrs

Hi ***ell, thanks for your feedback. We appreciate you acknowledging the address correction, and we're really sorry for the delay that followed. One of our agents did pick up on the issue early and reached out the same day, but it seems there was a lag in getting the updated info to the courier, which unfortunately caused a longer delivery time than expected. We’re working on improving how quickly these updates are actioned with our couriers to avoid this in future. Thanks again for your understanding.