PH
Peter H
1 reviews | Active since Dec 2009
24 Jan 2023, 19:44
Horrible returns process!
I bought a Mecer inverter to help my mother in law through load shedding. The inverter arrived on time - but - was faulty. The RETURNS process is **********! Zero communication without me chasing, and at this time i have no idea when (or if) i will receive a replacement. It's a pity because the first part of their service (the original delivery) was good. :((
Helpful (0)
Replies (5)0
Replies (5)
FirstShop's replyOfficial
26 Jan 2023, 13:03Hi Peter, thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with the faulty inverter and the difficulties you have had with the returns process. Kindly send us your order number and we'll immediately have the returns department revert back to you with feedback.
FirstShop's reply26 Jan 2023, 13:03
Official
Hi Peter, thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with the faulty inverter and the difficulties you have had with the returns process. Kindly send us your order number and we'll immediately have the returns department revert back to you with feedback.
PH
Peter H's updateReviewer Update
31 Jan 2023, 09:33STILL waiting for feedback regarding my Faulty MECER inverter from FirstShop!
I'm now interested to see how long this eventually takes. Will post the date I (hopefully) get this resolved, on this post.
The various reference numbers i have are : WEB***7 - INFC***9 - *** - POFC***3
I'm now interested to see how long this eventually takes. Will post the date I (hopefully) get this resolved, on this post.
The various reference numbers i have are : WEB***7 - INFC***9 - *** - POFC***3
PH
Peter H's update31 Jan 2023, 09:33
Reviewer Update
STILL waiting for feedback regarding my Faulty MECER inverter from FirstShop!
I'm now interested to see how long this eventually takes. Will post the date I (hopefully) get this resolved, on this post.
The various reference numbers i have are : WEB***7 - INFC***9 - *** - POFC***3
I'm now interested to see how long this eventually takes. Will post the date I (hopefully) get this resolved, on this post.
The various reference numbers i have are : WEB***7 - INFC***9 - *** - POFC***3
FirstShop's replyOfficial
31 Jan 2023, 12:42Hi Peter, we have escalated the matter to the returns team. Again, apologies for the delay and inconvenience experienced.
FirstShop's reply31 Jan 2023, 12:42
Official
Hi Peter, we have escalated the matter to the returns team. Again, apologies for the delay and inconvenience experienced.
PH
Peter H's updateReviewer Update
03 Feb 2023, 11:43Status update - still waiting for resolution.
The matter was escalated (as promised) and a very helpful lady has been assisting.
The lady said the process has been delayed as there has been an influx of returns on faulty MECER inverters! (Stay away from MECER inverters).
I have requested a refund as I desperately need power to run my business, and I don't want an inverter I can't trust. I have had to go out and buy another inverter.
Will update here once this is resolved.
The matter was escalated (as promised) and a very helpful lady has been assisting.
The lady said the process has been delayed as there has been an influx of returns on faulty MECER inverters! (Stay away from MECER inverters).
I have requested a refund as I desperately need power to run my business, and I don't want an inverter I can't trust. I have had to go out and buy another inverter.
Will update here once this is resolved.
PH
Peter H's update03 Feb 2023, 11:43
Reviewer Update
Status update - still waiting for resolution.
The matter was escalated (as promised) and a very helpful lady has been assisting.
The lady said the process has been delayed as there has been an influx of returns on faulty MECER inverters! (Stay away from MECER inverters).
I have requested a refund as I desperately need power to run my business, and I don't want an inverter I can't trust. I have had to go out and buy another inverter.
Will update here once this is resolved.
The matter was escalated (as promised) and a very helpful lady has been assisting.
The lady said the process has been delayed as there has been an influx of returns on faulty MECER inverters! (Stay away from MECER inverters).
I have requested a refund as I desperately need power to run my business, and I don't want an inverter I can't trust. I have had to go out and buy another inverter.
Will update here once this is resolved.
PH
Peter H's updateReviewer Update
07 Feb 2023, 09:37Problem resolved :-)
Yesterday I received a refund from FirstShop.
Based on the successful refund, I think I will use FirstShop again in the future.
My advice to FirstShop is - stay away from Mecer products! - faulty Mecer products reflect badly on FirstShop.
Yesterday I received a refund from FirstShop.
Based on the successful refund, I think I will use FirstShop again in the future.
My advice to FirstShop is - stay away from Mecer products! - faulty Mecer products reflect badly on FirstShop.
PH
Peter H's update07 Feb 2023, 09:37
Reviewer Update
Problem resolved :-)
Yesterday I received a refund from FirstShop.
Based on the successful refund, I think I will use FirstShop again in the future.
My advice to FirstShop is - stay away from Mecer products! - faulty Mecer products reflect badly on FirstShop.
Yesterday I received a refund from FirstShop.
Based on the successful refund, I think I will use FirstShop again in the future.
My advice to FirstShop is - stay away from Mecer products! - faulty Mecer products reflect badly on FirstShop.