DW
Dean W
1 reviews | Active since Jun 2011
17 Mar 2023, 11:31
Happy with purchase
Purchased a computer monitor and the transaction proceeded smoothly, with the product arriving safely three days later.
They loose a star because no tracking number was automatically provided. Used the online chat feature and after waiting 5 minutes for a response, they then provided the tracking number quickly.
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FirstShop's replyOfficial
17 Mar 2023, 14:51Hi Dean, thank you for taking the time to leave us a review, and we're glad to hear that your purchase experience was overall positive. We apologize for any inconvenience caused by the lack of an automatically provided tracking number. We understand that tracking information can be crucial for customers, and we appreciate your feedback on this matter. However, we're glad to hear that our online chat feature was able to quickly provide you with the tracking number you needed. We'll take your feedback into consideration and work to improve our process moving forward. Thank you for choosing our company, and we hope to serve you again in the future.
Best regards,
FirstShop's reply17 Mar 2023, 14:51
Official
Hi Dean, thank you for taking the time to leave us a review, and we're glad to hear that your purchase experience was overall positive. We apologize for any inconvenience caused by the lack of an automatically provided tracking number. We understand that tracking information can be crucial for customers, and we appreciate your feedback on this matter. However, we're glad to hear that our online chat feature was able to quickly provide you with the tracking number you needed. We'll take your feedback into consideration and work to improve our process moving forward. Thank you for choosing our company, and we hope to serve you again in the future.
Best regards,