Great shopping at good prices as long as you dont need to do a return

I usually stop at their online store first when I'm looking for tech. The prices are good and the service from Jarred, my account manager is great. Delivery is fast. I have however, on my latest purchase of RAM for my PC, had poor service. It seems when something goes wrong and a return is necessary, Firstshop is not happy and drags their feet and reluctant to solve the issue. I've had lethargic willingness to assist and poor communication regarding a return, which it seems they reluctantly accepted. I'm waiting for an outcome since it apparently is up to the supplier to authorise the return, not Firsthop's