Great service marred by delivery communication issue

Fantastic service from FirstShop with matching a competitor's price. I'm thoroughly satisfied with the excellent Dell U3223QE monitor I purchased. The only frustrating thing was that they couldn't give me any info about the delivery - who the courier was or a tracking number - as it was delivered through a third party courier, so there was no way of knowing exactly when my monitor would be delivered, and there was zero communication from the courier company.