MB
Melissa B
1 reviews | Active since Feb 2024
21 Feb 2024, 10:19
Going above and beyond!
I ordered something for my child for Christmas and after 10 days and no delivery I contacted them only to be told "it is out of stock". After many emails and phone calls with different team members they did not only replace my order with something better but had it delivered in a different city just in time for Christmas ****erally the afternoon of the 24th of December) Now this is service! A special thank you to Vivien-Lee, Dorcas and ofcourse Elbert! Ordering my next gift soon :-)
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Replies (1)FirstShop's replyOfficial
21 Feb 2024, 10:48Wow, what a rollercoaster! So sorry for the initial hiccup, but thrilled we could turn it around. A big shoutout to Vivien-Lee, Dorcas, and Elbert! Can't wait to help with your next gift. Happy belated Christmas!
FirstShop's reply21 Feb 2024, 10:48
Official
Wow, what a rollercoaster! So sorry for the initial hiccup, but thrilled we could turn it around. A big shoutout to Vivien-Lee, Dorcas, and Elbert! Can't wait to help with your next gift. Happy belated Christmas!
