TG
Theo G

1 reviews | Active since Feb 2019

10 Apr 2024, 20:49

Functional but unsatisfactory products.

I recently purchased two products from FirstShop. A TufLuv MacBook cover and DELL KM7321W keyboard RF Wireless + Bluetooth Mouse. Both products were functional but had disappointing defects or features. The laptop cover does not fit the laptop properly. It's lower cover does not clip-on to the bottom and comes off partially whenever I pick up the laptop. Fortunately, my laptop remains on my desk most of the time and this only bothers me occasionally so I've decided not to return it for a refund. The Dell keyboard & mouse set, however, I will return. The mouse makes such an annoyingly loud noise I wouldn't be able tolerate it, especially since it came at a cost of R1600. I really can't understand why Dell still manufactures such noisy clicky mice and calls them premium? The multi-device connectivity is exactly what I needed for my work space and but this mouse just doesn't work for me. I'll have to find a similar product with a quieter one.

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Replies (5)
FirstShop
FirstShop's reply11 Apr 2024, 09:33
Official
Hi Theo, sorry for the issues you are facing with the products you purchased. Regarding an alternative on the M&K, recommend Logitech. They have some awesome products, the ultimate being the MX keys & MX master combo, this is a bit pricey though, The MK950 signature combo will also give you the multidevice at a much lower price. You can also try the K780 keyboard together with the Triathlon mouse. 

Best regards,

TG
Theo G's update11 Apr 2024, 10:12
Reviewer Update
Thanks for the recommendations. I'll have a look and decide which one to go for.
FirstShop
FirstShop's reply11 Apr 2024, 14:09
Official
My pleasure, could offer you a small voucher to assist with the purchase? 

Best regards,

TG
Theo G's update15 Apr 2024, 14:20
Reviewer Update
Hi, I've decided to get the MX Keys keyboard and the M720 Triathlon mouse. Please let me know how to log a return for the Dell KM7321W set. It's still in its original packaging. 

The voucher would be great. How much are you willing to offer?
FirstShop
FirstShop's reply15 Apr 2024, 14:58
Official
Hi Theo, I was under the impression you had already logged a return. You may have gone over the frame that a return in this instance is allowed. 
The RMA email address is ***. Please cc *** 
Lets see what they say

Best regards,