Flase Advertising, shoddy customer service

I ordered an Epson printer, i confirmed with the Epson website that the printer i was going to order from FirstShop was in fact the correct product that had ethernet. The product was delivered but the incorect one was delivered, one without ethernet. I immediately contacted returns and notified them of the error and after much back and forth a replacement was arranged. When the replacement arrived it was again the incorrect printer without ethernet. Now nearly 9 days wasted i am being refunded because they don't actually have the advertised product. False advertising comes to mind. This error reflects badly on my company as i promised a client the printer and now i don't have it. I am now left to source another one and waste more of my clients time. I am also now out of pocket as i constantly have to phone to get updates from these useless people. Supposedly the customer comes first but that is far from what i have experienced with this order.