MP
Meagan P

1 reviews | Active since Mar 2018

15 May 2025, 13:35

FirstStop fails to deliver yet again.

I read the reviews before I placed an order for the items and thought that, let me give them a try, maybe they've improved - how wrong was I. Let me give you the ups about Firststop. I placed an order for three items on Tuesday night 13 May, received notifications about the order - they practically kept me up to speed and received my order today - which is great, BUT, I only received ONE item while all three items were indicated as in stock when I ordered. I double-checked to see after I read the reviews of poor delivery. I phoned their customer services; they told me that they didn't have a specific item in stock and had to order from a company and will be invoiced on the 17th, which is a Saturday, by the way, and they don't work on Saturdays. Why then advertise the items as available when you do not have stock? The agent also told me that the other item will be delivered tomorrow, 16 May. Would I use FirstStop again? ...maybe, only if they improve on their available stock or give me a discount on my next order as an apology.

0
Replies (1)
FirstShop
FirstShop's reply16 May 2025, 08:44
Official
Hi Meagan, thank you for giving us a chance and for sharing such detailed feedback. We’re really sorry to hear that your full order didn’t arrive as expected. One of our newer team members was handling your request, and while they’re still finding their feet, we’re supporting them closely to make sure things are sorted as quickly as possible. We completely understand how frustrating it is to see items marked as in stock, only to experience a delay. We're already working with our suppliers to fastrack the remaining item and ensure it reaches you without further delay. We’re also reviewing how stock status updates on our site so situations like this can be avoided. Thank you again for your patience. If there’s anything more we can do to make up for the inconvenience, please don’t hesitate to reach out.