FirstShop should be called LastShop
Unfortunately my experience with the people at FirstShop hasn't been very good. I ordered toner during the COVID-19 lockdown understanding that I'd only have it delivered once lockdown was lifted. Then I noticed Takealot & OneDayOnly was selling and delivering toner. I enquired with the Sales Manager who I'd been dealing with whether or not it was possible for them to now deliver my toner seeing that this seemed to be allowed now. What did I get? I quote for more toner.... confused? So was I... when I enquired with the Sales Manager why I was getting another quote when I'd already ordered and paid for toner, he apologised and the blamed me for not writing my request clear enough!!! I was appalled and gave him a piece of my mind. Rude and unprofessional is what I called him. I asked for the order to be cancelled and for my money to be refunded. I'm still waiting... I hope you have a better experience with this bunch. I certainly will never use them again... Oh, and I really hope I get my refund :(
Thank you for bringing this to our attention. Deliveries took a bit longer than usual due to the 6-week backlog that we are currently working through. In regards to the sales consultant, our company takes customer service very seriously and this is definitely not the standard type of service we offer to our customers. We will be addressing this to management and will ensure it does not happen again. Sincere apologies for the inconvenience experienced. We will follow-up on your refund and have a customer service agent revert back to you as soon as possible.
Thank you for bringing this to our attention. Deliveries took a bit longer than usual due to the 6-week backlog that we are currently working through. In regards to the sales consultant, our company takes customer service very seriously and this is definitely not the standard type of service we offer to our customers. We will be addressing this to management and will ensure it does not happen again. Sincere apologies for the inconvenience experienced. We will follow-up on your refund and have a customer service agent revert back to you as soon as possible.