DP
David P
1 reviews | Active since May 2018
14 Dec 2024, 06:31
Firstshop - Shocking service, still haven’t received my purchase
I am very disappointed with the poor of service from Firstshop. I placed my order on Thursday 5 December for computer RAM which according to their website was in stock (and still is as of this morning). According to Firstshop’s delivery information, the estimated delivery time to Durban is 2 to 4 working days. Up to now I haven’t been notified that my order has been collected and ready for shipment.
When I reached out to Firstshop for the expected delivery date on 10 December I received this reply “ Kindly note I have requested an update from my team and will advise shortly”, but I am still waiting for an update.
Helpful (0)
Replies (1)0
Replies (1)
FirstShop's replyOfficial
14 Dec 2024, 08:21Good morning David,
We sincerely apologize for the frustration and inconvenience caused by this delay. Your experience does not reflect the standard of service we strive to provide.I have checked on your order, and it is currently at the Durban courier depot. I will send you the tracking link shortly so you can monitor its progress directly.Thank you for bringing this to our attention, and we deeply regret the inconvenience caused. Should you need further assistance, please don’t hesitate to reach out.
We sincerely apologize for the frustration and inconvenience caused by this delay. Your experience does not reflect the standard of service we strive to provide.I have checked on your order, and it is currently at the Durban courier depot. I will send you the tracking link shortly so you can monitor its progress directly.Thank you for bringing this to our attention, and we deeply regret the inconvenience caused. Should you need further assistance, please don’t hesitate to reach out.
FirstShop's reply14 Dec 2024, 08:21
Official
Good morning David,
We sincerely apologize for the frustration and inconvenience caused by this delay. Your experience does not reflect the standard of service we strive to provide.I have checked on your order, and it is currently at the Durban courier depot. I will send you the tracking link shortly so you can monitor its progress directly.Thank you for bringing this to our attention, and we deeply regret the inconvenience caused. Should you need further assistance, please don’t hesitate to reach out.
We sincerely apologize for the frustration and inconvenience caused by this delay. Your experience does not reflect the standard of service we strive to provide.I have checked on your order, and it is currently at the Durban courier depot. I will send you the tracking link shortly so you can monitor its progress directly.Thank you for bringing this to our attention, and we deeply regret the inconvenience caused. Should you need further assistance, please don’t hesitate to reach out.