SS
Sonia S

1 reviews | Active since Mar 2015

19 Jan 2024, 10:38

FirstShop Review

While the product I purchased is what I expected, the service or more specifically the communication from FirstShop wasn't the best. My order's dispatch was delayed and even though they did communicate this to me, it was only a week after the purchase. Only after I sent an email following up again on a Friday there was all of a sudden action taken. I received an SMS that the order has been invoiced, and the order was delivered on the Monday without any notification or tracking details. I had no idea it was even out for delivery.

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Replies (1)
FirstShop
FirstShop's reply19 Jan 2024, 11:37
Official
Hi Sonnia, apologies for not meeting your expectations on this order. Noted about the updates. We are always looking for ways to improve for our customers. Hope to serve you better in the future.