RS
Richard S
1 reviews | Active since Nov 2013
08 Mar 2023, 10:43
FIRSTSHOP (POOR SERVICE)
Ordered a Dell laptop on 01 March 2023 . BOB ***7 . Confirmed stock is on hand , after 9 days its not even invoiced. No Tracking No. BIDORBUY (BOB Shop) rated Firstshop very highly. No or lack of communication . Why is this happening . Why are you throwing your customers away. POOR .
Helpful (0)
Replies (3)0
Replies (3)
FirstShop's replyOfficial
08 Mar 2023, 11:18Hi Richard, thank you for bringing this to our attention. We have escalated this matter to the relevant department, they will follow up and revert back to you shortly. Sincere apologies for the inconvenience experienced and the delay in delivery.
Best regards,
FirstShop's reply08 Mar 2023, 11:18
Official
Hi Richard, thank you for bringing this to our attention. We have escalated this matter to the relevant department, they will follow up and revert back to you shortly. Sincere apologies for the inconvenience experienced and the delay in delivery.
Best regards,
RS
Richard S's updateReviewer Update
08 Mar 2023, 15:00It's NOW 15:00 and still the responsible department/section have NOT made contact with me . Customer Service extremely poor . I wonder where the management are ? People out there ,you decide . Do you want to do business with a company that do not value you !
RS
Richard S's update08 Mar 2023, 15:00
Reviewer Update
It's NOW 15:00 and still the responsible department/section have NOT made contact with me . Customer Service extremely poor . I wonder where the management are ? People out there ,you decide . Do you want to do business with a company that do not value you !
FirstShop's replyOfficial
13 Mar 2023, 15:58Hi Richard, sincere apologies for the delay in communication experienced. We'll follow up with the team and have them revert back to you as soon as possible.
Best regards,
FirstShop's reply13 Mar 2023, 15:58
Official
Hi Richard, sincere apologies for the delay in communication experienced. We'll follow up with the team and have them revert back to you as soon as possible.
Best regards,