FirstShop Poor and Suspicious Service

Very poor service for a Company dealing in Tech. Ordered security software from them, to date no order email confirmation has been received. I've been trying to resolve amicably, with little success. Tried resolving via the live chat @8.45 this morning, they say they'll be with me shortly..... Still waiting... Did I mention it's a live chat. Tried telephonic resolution, the guy I spoke to can't locate my order even though I've given him the order number... says he'll speak to his sales team and revert in a few minutes.... It's already been 180 minutes... Not sure what a "few" means for this company. In this day and age, this type of service via a digital platform is unacceptable .....the complete lack of communication and anonimity after purchase has left me wondering if I've been duped by these guys??? I'll give it until COB today before reporting this company to the authorities.