CD
Chantal D
1 reviews | Active since Mar 2018
14 Apr 2023, 15:08
FirstShop order
Overall good service and quick turnaround from order to delivery. Very good feedback from the supplier throughout the process. The only let down for me was the actual delivery. Driver lay on his hooter, didn't call me on arrival, I am not overly mobile, so it takes me a while to get to the gate. The driver could've shown a bit more patience.
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FirstShop's replyOfficial
02 May 2023, 14:14Hi Chantal, thank you for taking the time to leave a positive review and for sharing your feedback with us. We're glad to hear that you had a good experience with our overall service and that our feedback was helpful throughout the process. However, we apologize for any inconvenience caused by the delivery experience. We understand that it's essential to have a positive and convenient delivery experience, and we're sorry to hear that the driver's behaviour was not up to our usual standards. We will certainly take your feedback into consideration and work with our delivery partners to ensure that our customers receive a more patient and considerate service. Thank you for your understanding and for choosing FirstShop.
Best regards,
FirstShop's reply02 May 2023, 14:14
Official
Hi Chantal, thank you for taking the time to leave a positive review and for sharing your feedback with us. We're glad to hear that you had a good experience with our overall service and that our feedback was helpful throughout the process. However, we apologize for any inconvenience caused by the delivery experience. We understand that it's essential to have a positive and convenient delivery experience, and we're sorry to hear that the driver's behaviour was not up to our usual standards. We will certainly take your feedback into consideration and work with our delivery partners to ensure that our customers receive a more patient and considerate service. Thank you for your understanding and for choosing FirstShop.
Best regards,