CR
Colleen R
1 reviews | Active since Jan 2012
16 Mar 2023, 16:22
FirstShop Online purchase
FirstShop should just close online shop. I received a cracked UPS in December and it took the company 2 months to collect the units and now its been almost 3 weeks waiting for a refund. I dealt with the Returns Administrator Caitlyn Chetty and it has been the most frustrating online purchase return. I have never seen such delayed responses and also poor customer care. Well actually no customer care. Would not recommend purchasing any items online from the store as they UPS unit was couriered from their online store as if I took it off the shelf. Was delivered cracked and damaged. Now I am struggling to get my monies back.
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FirstShop's replyOfficial
16 Mar 2023, 16:52Hi Colleen, thank you for bringing this to our attention. Kindly send us your order number and we will immediately investigate this mentioned matter. The team will follow up and revert back to you soonest. Sincere apologies for the delay and inconvenience experienced.
Best regards,
FirstShop's reply16 Mar 2023, 16:52
Official
Hi Colleen, thank you for bringing this to our attention. Kindly send us your order number and we will immediately investigate this mentioned matter. The team will follow up and revert back to you soonest. Sincere apologies for the delay and inconvenience experienced.
Best regards,