HS
Hugh S
1 reviews | Active since Nov 2024
28 Nov 2024, 15:00
Firstshop Online
Order confirmed and received tracking details... today is the third day that delivery has been promised, yet still nothing! Pathetic service in a competitive world!
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FirstShop's replyOfficial
28 Nov 2024, 15:38Hi Hugh,Thank you for your feedback. I understand how frustrating it must be to experience delays, and I appreciate you bringing this to our attention.The order was processed and handed over to our courier partner promptly, and delivery is still within the agreed service level timeframe. However, we acknowledge the confusion caused by the tracking system indicating that the parcel was out for delivery prematurely. Unfortunately, we rely on the courier's tracking updates, which can occasionally be inaccurate.We are actively following up with the courier to ensure your order reaches you as soon as possible. Your patience is greatly appreciated, and we regret the inconvenience caused by this situation.
Best regards,
FirstShop's reply28 Nov 2024, 15:38
Official
Hi Hugh,Thank you for your feedback. I understand how frustrating it must be to experience delays, and I appreciate you bringing this to our attention.The order was processed and handed over to our courier partner promptly, and delivery is still within the agreed service level timeframe. However, we acknowledge the confusion caused by the tracking system indicating that the parcel was out for delivery prematurely. Unfortunately, we rely on the courier's tracking updates, which can occasionally be inaccurate.We are actively following up with the courier to ensure your order reaches you as soon as possible. Your patience is greatly appreciated, and we regret the inconvenience caused by this situation.
Best regards,