MH
Martin H
1 reviews | Active since Aug 2014
25 Aug 2023, 10:27
FIRSTSHOP NOT HONOURING THEIR RETURN POLICY
I bought 2 CCTV cameras from this shop when I received them I found that they do not support audio. I phoned Firstshop they said I must return them and will let me know if it they will accept it for refund. They then notified me that there is nothing wrong with the cameras and are going to return them back to me despite of there return policy. I rep**** that I need cameras with audio. They refused. I reported them at the consumer ombudsman. They bluntly ignore all communication from the ombudsman. The ombudsman now suggest I must file a complaint via the National Consumer Board.
Helpful (0)
Replies (3)0
Replies (3)
FirstShop's replyOfficial
25 Aug 2023, 11:13 Thank you for sharing your experience. We're sorry for the inconvenience. To assist you further, could you please provide me with your order number? This will help me investigate the situation and rectify any wrong doings on our end!
FirstShop's reply25 Aug 2023, 11:13
Official
Thank you for sharing your experience. We're sorry for the inconvenience. To assist you further, could you please provide me with your order number? This will help me investigate the situation and rectify any wrong doings on our end!
MH
Martin H's updateReviewer Update
25 Aug 2023, 13:50This was my communiction with your company
Hi Martin This has been escalated to my Supervisor I will provide feedback once received Kind regards Happy From: *** <***>
Sent: 02 June 2023 10:43
To: Happy Mamphaga <***>
Subject: RE: WEB***3- INFC***-POFC***2 Morning Happy I am still waiting for an answer or must I go ahead with the complaint at the consumer board? I am still waiting for a return voucher Regards Martin From: Happy Mamphaga <***>
Sent: Monday, 29 May 2023 17:27
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin Hope you are well, Unfortunately, We are unable to return the unit for a credit as it was initially returned for assessment due to the fault of the unit. The unit was taken for assessment and tested ok. We do sincerely apologise for the outcome and that we are unable to assist you any further with the matter. Thank you Have a lovely day further From: Happy Mamphaga
Sent: 28 May 2023 23:08
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin We have followed up on your return request. We will provide feedback once it received Kind regards Happy. From: *** <***>
Sent: 27 May 2023 10:28
To: Happy Mamphaga <***>
Subject: RE: WEB***3- INFC***-POFC***2 Please do not forget my query From: Happy Mamphaga <***>
Sent: Sunday, 21 May 2023 09:35
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin We have requested an approval to return the stock for credit We will advise as soon as feedback is received Kind regards Happy.
Hi Martin This has been escalated to my Supervisor I will provide feedback once received Kind regards Happy From: *** <***>
Sent: 02 June 2023 10:43
To: Happy Mamphaga <***>
Subject: RE: WEB***3- INFC***-POFC***2 Morning Happy I am still waiting for an answer or must I go ahead with the complaint at the consumer board? I am still waiting for a return voucher Regards Martin From: Happy Mamphaga <***>
Sent: Monday, 29 May 2023 17:27
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin Hope you are well, Unfortunately, We are unable to return the unit for a credit as it was initially returned for assessment due to the fault of the unit. The unit was taken for assessment and tested ok. We do sincerely apologise for the outcome and that we are unable to assist you any further with the matter. Thank you Have a lovely day further From: Happy Mamphaga
Sent: 28 May 2023 23:08
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin We have followed up on your return request. We will provide feedback once it received Kind regards Happy. From: *** <***>
Sent: 27 May 2023 10:28
To: Happy Mamphaga <***>
Subject: RE: WEB***3- INFC***-POFC***2 Please do not forget my query From: Happy Mamphaga <***>
Sent: Sunday, 21 May 2023 09:35
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin We have requested an approval to return the stock for credit We will advise as soon as feedback is received Kind regards Happy.
MH
Martin H's update25 Aug 2023, 13:50
Reviewer Update
This was my communiction with your company
Hi Martin This has been escalated to my Supervisor I will provide feedback once received Kind regards Happy From: *** <***>
Sent: 02 June 2023 10:43
To: Happy Mamphaga <***>
Subject: RE: WEB***3- INFC***-POFC***2 Morning Happy I am still waiting for an answer or must I go ahead with the complaint at the consumer board? I am still waiting for a return voucher Regards Martin From: Happy Mamphaga <***>
Sent: Monday, 29 May 2023 17:27
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin Hope you are well, Unfortunately, We are unable to return the unit for a credit as it was initially returned for assessment due to the fault of the unit. The unit was taken for assessment and tested ok. We do sincerely apologise for the outcome and that we are unable to assist you any further with the matter. Thank you Have a lovely day further From: Happy Mamphaga
Sent: 28 May 2023 23:08
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin We have followed up on your return request. We will provide feedback once it received Kind regards Happy. From: *** <***>
Sent: 27 May 2023 10:28
To: Happy Mamphaga <***>
Subject: RE: WEB***3- INFC***-POFC***2 Please do not forget my query From: Happy Mamphaga <***>
Sent: Sunday, 21 May 2023 09:35
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin We have requested an approval to return the stock for credit We will advise as soon as feedback is received Kind regards Happy.
Hi Martin This has been escalated to my Supervisor I will provide feedback once received Kind regards Happy From: *** <***>
Sent: 02 June 2023 10:43
To: Happy Mamphaga <***>
Subject: RE: WEB***3- INFC***-POFC***2 Morning Happy I am still waiting for an answer or must I go ahead with the complaint at the consumer board? I am still waiting for a return voucher Regards Martin From: Happy Mamphaga <***>
Sent: Monday, 29 May 2023 17:27
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin Hope you are well, Unfortunately, We are unable to return the unit for a credit as it was initially returned for assessment due to the fault of the unit. The unit was taken for assessment and tested ok. We do sincerely apologise for the outcome and that we are unable to assist you any further with the matter. Thank you Have a lovely day further From: Happy Mamphaga
Sent: 28 May 2023 23:08
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin We have followed up on your return request. We will provide feedback once it received Kind regards Happy. From: *** <***>
Sent: 27 May 2023 10:28
To: Happy Mamphaga <***>
Subject: RE: WEB***3- INFC***-POFC***2 Please do not forget my query From: Happy Mamphaga <***>
Sent: Sunday, 21 May 2023 09:35
To: ***
Cc: RMA <***>
Subject: RE: WEB***3- INFC***-POFC***2 Hi Martin We have requested an approval to return the stock for credit We will advise as soon as feedback is received Kind regards Happy.
FirstShop's replyOfficial
28 Aug 2023, 08:32Good morning Martin, Thanks for this information. I have investigated and I understand you frustration. Apologize. I will ensure that the issues you faced on this order are noted and addressed as we work to improve!
FirstShop's reply28 Aug 2023, 08:32
Official
Good morning Martin, Thanks for this information. I have investigated and I understand you frustration. Apologize. I will ensure that the issues you faced on this order are noted and addressed as we work to improve!