JT
Johan T
1 reviews | Active since Apr 2010
04 Feb 2026, 10:38
Firstshop not Honoring Listed Pricing of Items Bought
Bought items for R99 each QTY 86. It showed instock. Next day I was advised out of stock and 0 available but backorder can be placed but NOT at the same price. Waiting time 6 weeks and not providing same price as items bought. Clearly Firstshop does not honor items pricing when possibly listed incorrectly. False advertising at it's best. Now a lot of admin and documents to supply when the Refund is needed. Just created admin, will invoice Firstshop for my time wasted. Junk platform.
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FirstShop's replyOfficial
04 Feb 2026, 10:49Hi Johan, thank you for your feedback. We are sorry for the frustration this caused. All orders placed on our website are subject to stock availability and final confirmation, and these conditions are accepted during checkout before payment is completed. In this case, the item was unfortunately listed with incorrect stock and pricing, which was only identified once the order was processed with the supplier. As soon as this was confirmed, we offered the available options, including a full refund. We do not intentionally misrepresent pricing or availability, and we always aim to resolve such situations as fairly and quickly as possible in line with our ordering terms and consumer protections. Our team remains available should you wish to discuss this further.
https://www.firstshop.co.za/policies/terms-of-service
FirstShop's reply04 Feb 2026, 10:49
Official
Hi Johan, thank you for your feedback. We are sorry for the frustration this caused. All orders placed on our website are subject to stock availability and final confirmation, and these conditions are accepted during checkout before payment is completed. In this case, the item was unfortunately listed with incorrect stock and pricing, which was only identified once the order was processed with the supplier. As soon as this was confirmed, we offered the available options, including a full refund. We do not intentionally misrepresent pricing or availability, and we always aim to resolve such situations as fairly and quickly as possible in line with our ordering terms and consumer protections. Our team remains available should you wish to discuss this further.
https://www.firstshop.co.za/policies/terms-of-service