Firstshop needs to teach RAIN how to do customer service.

I am so happy with customer service from Firstshop. I purchased RAIN internet with a router only to find out that the router does not work properly. I sent if back and after more than 2 weeks for it to be fixed and sent back, decided I would rather have a refund. In the time that it has taken to do my refund (please note it has still not been done. I search for devices on First shop and found what I wanted. I spoke to Elbert Smith online and asked if it would work on RAIN network and he said it would. I ordered it and it was sent to me only to find out that it would not work on RAIN network as it was 3 G. I spoke to Elbert again as I was not a happy customer. With his help and with Management Odelia Reddy, they sorted out the problem and organised for me to send the device back. I did so and they were able to find the right device for the same price (even though I was willing to pay the difference for a device that would work. Almost daily they kept me up to date with the process and I received a working device today. Even their dispatch kept me up to date. They went out of their way to make sure I am a happy customer and turn a bad situation into a good one. I believe RAIN could learn a thing of 2 from Firstshop customer service. Thank you guys. I am very happy with my purchase.

P.S. I have still not received any reply from Management of RAIN which I was told they would do. It has now been almost 2 weeks. Firstshop management emailed me back within a day of saying that they would.