LR
Lucky R
1 reviews | Active since Jul 2011
11 Mar 2023, 09:35
FirstShop is amateurish and they don't keep their promise
I bought a router on the 8th March 2023. I got an invoice and they say they will deliver within 1-3 days around pretoria. On the the third day, no delivery and no update as they promised. I called them on the 10th March 2023, they said the router is being dispatched. This does not make sense because they said they will deliver within 3 days. After some minutes I got another invoice that insinuate that I bought the router on the 10th March. These ****s must repay my money if they can't deliver the good I paid for in good faith. They falsely mislead customers on their website and they don't keep their promise.
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Replies (1)FirstShop's replyOfficial
14 Mar 2023, 12:18Hi Lucky, we're sorry to hear about the negative experience you had with your recent order. Please accept our sincerest apologies for any inconvenience this may have caused you. At our company, we take customer satisfaction very seriously, and we're committed to providing the highest level of service possible. Our team will be reaching out to you to resolve the issue and ensure that you receive your router as soon as possible.
FirstShop's reply14 Mar 2023, 12:18
Official
Hi Lucky, we're sorry to hear about the negative experience you had with your recent order. Please accept our sincerest apologies for any inconvenience this may have caused you. At our company, we take customer satisfaction very seriously, and we're committed to providing the highest level of service possible. Our team will be reaching out to you to resolve the issue and ensure that you receive your router as soon as possible.
