FirstShop disappointed service

I ordered a lot of Cricut supplies last week Tuesday (6 Dec), called on Friday morning and asked if they could deliver after 12 noon because I would be at my suppliers in the morning. The lady said 'no problem', but at 10h00 while I was at my supplier, I got a call from our estate security that they are there to deliver. I asked security to sign for it. When I came home, I received the boxes (still sealed as done by the supplier) but 1 item missing and another not even included although I paid in full on the order date. I tried to call but their Year end function had already started at 11h00 so I had to wait until Monday 12 Dec. Received lots of emails from Vivien-Lee Bester with empty promises.

------------------------------------------------------------------------------ From: Vivien-Lee Bester <***> Sent: Tuesday, 13 December 2022 18:29 To: ***; Sheena Willemans <***> Cc: Customerservice <***> Subject: RE: Order FS***3 confirmed INFC***0

Excellent news Henk,

I have followed up with our customer service team, they will liaise with the couriers and the warehouse to find out what happened as it should have been included in your delivery.

Please don’t hesitate to contact me should you have any questions.

Kind Regards,

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I run a small business and now won't be able to complete orders before Christmas meaning I lose out on that income.

Do not make use of FirstShop, they are really useless.