1 reviews | Active since Nov 2011
Firsthop.co.za Online
I am formally raising a serious complaint regarding my recent order with Elbert at First Tech Shop - https://www.firstshop.co.za/ .
When you issued the original quotation/order, I received written confirmation that stock was available and Quote valid from 19Feb 2026 - 21 Feb 2026 and I made and immediate payment and send POP immediately to Elbert. Based on that confirmation, I made immediate payment in good faith in business practice. Only after payment was processed did I begin receiving explanations that stock was allegedly no longer available.
This sequence of events is unacceptable.
It is particularly concerning that your website clearly promotes a “Price Match Guarantee,” and at the time of order and payment, stock availability was confirmed in writing. It now appears that only after alternative suppliers adjusted their pricing and stock availability changed did your position shift — with stock suddenly becoming available again, but at a higher price.
From my perspective, this creates the impression of deliberate delay and selective enforcement of pricing policy. If stock was confirmed at the agreed price and payment was accepted, I expect the hardware to be supp**** at that original confirmed price.
Failure to honour a written stock confirmation together with an advertised Price Match Guarantee may constitute misleading advertising and conduct that is inconsistent with the Consumer Protection Act. The situation further creates the perception of unfair tactics aimed at diverting sales from competitors while being unable or unwilling to deliver at the confirmed terms.
I request written confirmation, without further delay, that the goods will be supp**** at the originally confirmed price. Should this matter not be resolved promptly, I will consider escalating it through to public platforms of this experience.
I trust you will treat this matter with the seriousness it deserves
Thank you for your patience as we looked into this further. Based on our review of the communications, the original quote was provided with terms noting stock availability and a twenty four hour validity period.Regrettably, by the time your payment came through, the stock had sold out, Elbert informed you promptly about the upcoming restock and the possibility of a price adjustment based on new costs. The new stock arrived at a higher cost, which we reflected in the updated quote. We are truly sorry for the inconvenience and appreciate your understanding of these industry challenges. We'd love to help resolve this, whether by proceeding at the new price, or issuing a full refund. Just let us know your preference.
Thank you for your patience as we looked into this further. Based on our review of the communications, the original quote was provided with terms noting stock availability and a twenty four hour validity period.Regrettably, by the time your payment came through, the stock had sold out, Elbert informed you promptly about the upcoming restock and the possibility of a price adjustment based on new costs. The new stock arrived at a higher cost, which we reflected in the updated quote. We are truly sorry for the inconvenience and appreciate your understanding of these industry challenges. We'd love to help resolve this, whether by proceeding at the new price, or issuing a full refund. Just let us know your preference.