KT
Keith T
1 reviews | Active since Feb 2023
10 Feb 2023, 15:57
First Shop Returns policy non existent
I bought an inverter from First Shop and it is not recharging after Load Shedding I have phoned them repeatedly and have been in touch with their Returns Department. I have sent all the information they required. Order number etc. I spoke to their Returns Rep to have the inverter returned and replaced or a refund. I have been dealing with a person called Caitlyn. She did not answer my emails so phoned. She said the inverter would be picked up and tested. Nothing happened so I phoned again and she promised to get back to me. As yet Nothing. Is this a Legitimate Company. If so their Returns Policy is Shocking.Hopefully this review might spark some life out of them
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Replies (11)0
Replies (11)
FirstShop's replyOfficial
13 Feb 2023, 16:40Hi Keith, thank you for bringing this to our attention, and we sincerely apologize for the inconvenience experienced. We have addressed this to the relevant department, they will follow up and get back to you.
FirstShop's reply13 Feb 2023, 16:40
Official
Hi Keith, thank you for bringing this to our attention, and we sincerely apologize for the inconvenience experienced. We have addressed this to the relevant department, they will follow up and get back to you.
KT
Keith T's updateReviewer Update
17 Feb 2023, 14:14The inverter was collected last Monday 13 Feb supposedly to have it checked.
I have written to Caitlyn twice.
First reply she was looking into it.
She has not rep**** to my second enquiry.
How long does it take to check whether something is working or not.
Any reputable company would have sorted this out by now..
Either replace or refund.
In the meantime I am sitting without an inverter that I paid over R14 000 for
I have written to Caitlyn twice.
First reply she was looking into it.
She has not rep**** to my second enquiry.
How long does it take to check whether something is working or not.
Any reputable company would have sorted this out by now..
Either replace or refund.
In the meantime I am sitting without an inverter that I paid over R14 000 for
KT
Keith T's update17 Feb 2023, 14:14
Reviewer Update
The inverter was collected last Monday 13 Feb supposedly to have it checked.
I have written to Caitlyn twice.
First reply she was looking into it.
She has not rep**** to my second enquiry.
How long does it take to check whether something is working or not.
Any reputable company would have sorted this out by now..
Either replace or refund.
In the meantime I am sitting without an inverter that I paid over R14 000 for
I have written to Caitlyn twice.
First reply she was looking into it.
She has not rep**** to my second enquiry.
How long does it take to check whether something is working or not.
Any reputable company would have sorted this out by now..
Either replace or refund.
In the meantime I am sitting without an inverter that I paid over R14 000 for
FirstShop's replyOfficial
20 Feb 2023, 09:10Hi Keith, thank you for letting me know. We'll have the team get back to you shortly in regard to this. Apologies for the delay experienced.
FirstShop's reply20 Feb 2023, 09:10
Official
Hi Keith, thank you for letting me know. We'll have the team get back to you shortly in regard to this. Apologies for the delay experienced.
KT
Keith T's updateReviewer Update
23 Feb 2023, 13:24First Shop rep**** saying that there is a 15 day turnaround to have an item checked.
This is surely not good enough when they have sold a faulty item.
BY now they should have refunded the purchase price.
This service is not good for the Reputation of First Shop.
😖
This is surely not good enough when they have sold a faulty item.
BY now they should have refunded the purchase price.
This service is not good for the Reputation of First Shop.
😖
KT
Keith T's update23 Feb 2023, 13:24
Reviewer Update
First Shop rep**** saying that there is a 15 day turnaround to have an item checked.
This is surely not good enough when they have sold a faulty item.
BY now they should have refunded the purchase price.
This service is not good for the Reputation of First Shop.
😖
This is surely not good enough when they have sold a faulty item.
BY now they should have refunded the purchase price.
This service is not good for the Reputation of First Shop.
😖
FirstShop's replyOfficial
23 Feb 2023, 13:57Hi Keith, sincere apologies for the delay experienced. We'll have the team follow-up and revert back to you.
FirstShop's reply23 Feb 2023, 13:57
Official
Hi Keith, sincere apologies for the delay experienced. We'll have the team follow-up and revert back to you.
KT
Keith T's updateReviewer Update
07 Mar 2023, 13:46The saga with First Shop continues.
It is now 7 March
Caitlyn Telephoned me on Friday saying everything was sorted.
The inverter was fixed so it could be returned.
Ok I said
Then on reflection knowing what this Company is like I wrote saying was it possible to get a refund.
No reply
Since then I have written again and phoned with no answer.
Totally frustrated at lack of communication.
And so I sit without an inverter during Load Shedding.
I said at 79 years of age I shouldn’t have to go through this type of frustration.
😖
It is now 7 March
Caitlyn Telephoned me on Friday saying everything was sorted.
The inverter was fixed so it could be returned.
Ok I said
Then on reflection knowing what this Company is like I wrote saying was it possible to get a refund.
No reply
Since then I have written again and phoned with no answer.
Totally frustrated at lack of communication.
And so I sit without an inverter during Load Shedding.
I said at 79 years of age I shouldn’t have to go through this type of frustration.
😖
KT
Keith T's update07 Mar 2023, 13:46
Reviewer Update
The saga with First Shop continues.
It is now 7 March
Caitlyn Telephoned me on Friday saying everything was sorted.
The inverter was fixed so it could be returned.
Ok I said
Then on reflection knowing what this Company is like I wrote saying was it possible to get a refund.
No reply
Since then I have written again and phoned with no answer.
Totally frustrated at lack of communication.
And so I sit without an inverter during Load Shedding.
I said at 79 years of age I shouldn’t have to go through this type of frustration.
😖
It is now 7 March
Caitlyn Telephoned me on Friday saying everything was sorted.
The inverter was fixed so it could be returned.
Ok I said
Then on reflection knowing what this Company is like I wrote saying was it possible to get a refund.
No reply
Since then I have written again and phoned with no answer.
Totally frustrated at lack of communication.
And so I sit without an inverter during Load Shedding.
I said at 79 years of age I shouldn’t have to go through this type of frustration.
😖
FirstShop's replyOfficial
08 Mar 2023, 08:25HI Keith, thank you for letting us know. We have informed the team to follow up and get back to you as soon as possible. Sincere apologies for the delay experienced
FirstShop's reply08 Mar 2023, 08:25
Official
HI Keith, thank you for letting us know. We have informed the team to follow up and get back to you as soon as possible. Sincere apologies for the delay experienced
KT
Keith T's updateReviewer Update
08 Mar 2023, 08:53Caitlyn has now rep**** saying that my refund has been sent to their accounts department for reversal. I am not holding my breath.
Let’s see how long this takes.
Let’s see how long this takes.
KT
Keith T's update08 Mar 2023, 08:53
Reviewer Update
Caitlyn has now rep**** saying that my refund has been sent to their accounts department for reversal. I am not holding my breath.
Let’s see how long this takes.
Let’s see how long this takes.
FirstShop's replyOfficial
08 Mar 2023, 09:30Hi Keith, thank you for letting us know, we'll ensure the refund is processed as soon as possible.
FirstShop's reply08 Mar 2023, 09:30
Official
Hi Keith, thank you for letting us know, we'll ensure the refund is processed as soon as possible.
KT
Keith T's updateReviewer Update
22 Mar 2023, 09:43It is now 5 weeks since the Inverter was returned and still no refund.
First Shop said since I paid by debit card I had to supply a Bank Confirmation Letter and proof of Identity.
This was done. Since then they said FNB cannot pay me because my Bank Reg/ID was false.
I contacted Stadard Bank and they said this was nonsense.
I contacted First Shop but they insisted FNB say my ID/Reg was false.
I then supp**** them with 2 more Bank Confirmation Letters, one for my wife and one for my Standard Bank pure save Account.
Since then I have heard nothing despite Writing to this Caitlyn 3 times.
Obviously they have gone to ground.
First Shop said since I paid by debit card I had to supply a Bank Confirmation Letter and proof of Identity.
This was done. Since then they said FNB cannot pay me because my Bank Reg/ID was false.
I contacted Stadard Bank and they said this was nonsense.
I contacted First Shop but they insisted FNB say my ID/Reg was false.
I then supp**** them with 2 more Bank Confirmation Letters, one for my wife and one for my Standard Bank pure save Account.
Since then I have heard nothing despite Writing to this Caitlyn 3 times.
Obviously they have gone to ground.
KT
Keith T's update22 Mar 2023, 09:43
Reviewer Update
It is now 5 weeks since the Inverter was returned and still no refund.
First Shop said since I paid by debit card I had to supply a Bank Confirmation Letter and proof of Identity.
This was done. Since then they said FNB cannot pay me because my Bank Reg/ID was false.
I contacted Stadard Bank and they said this was nonsense.
I contacted First Shop but they insisted FNB say my ID/Reg was false.
I then supp**** them with 2 more Bank Confirmation Letters, one for my wife and one for my Standard Bank pure save Account.
Since then I have heard nothing despite Writing to this Caitlyn 3 times.
Obviously they have gone to ground.
First Shop said since I paid by debit card I had to supply a Bank Confirmation Letter and proof of Identity.
This was done. Since then they said FNB cannot pay me because my Bank Reg/ID was false.
I contacted Stadard Bank and they said this was nonsense.
I contacted First Shop but they insisted FNB say my ID/Reg was false.
I then supp**** them with 2 more Bank Confirmation Letters, one for my wife and one for my Standard Bank pure save Account.
Since then I have heard nothing despite Writing to this Caitlyn 3 times.
Obviously they have gone to ground.
KT
Keith T's updateReviewer Update
23 Mar 2023, 15:34Today First Shop contacted me with the same story that they can’t pay.
I went to standard Bank, my Bank, and Fnb there Bank.
My Bank said my Bank details were correct. They said that First Shop has my Bank Account number and Name and therefore there is no reason why they can’t pay me MY money.
Fnb said exactly the same so one can draw there own conclusions as to why this Company is not refunding my money.
Will keep people informed of their next move. Maybe I should contact Devi at Enca.
I went to standard Bank, my Bank, and Fnb there Bank.
My Bank said my Bank details were correct. They said that First Shop has my Bank Account number and Name and therefore there is no reason why they can’t pay me MY money.
Fnb said exactly the same so one can draw there own conclusions as to why this Company is not refunding my money.
Will keep people informed of their next move. Maybe I should contact Devi at Enca.
KT
Keith T's update23 Mar 2023, 15:34
Reviewer Update
Today First Shop contacted me with the same story that they can’t pay.
I went to standard Bank, my Bank, and Fnb there Bank.
My Bank said my Bank details were correct. They said that First Shop has my Bank Account number and Name and therefore there is no reason why they can’t pay me MY money.
Fnb said exactly the same so one can draw there own conclusions as to why this Company is not refunding my money.
Will keep people informed of their next move. Maybe I should contact Devi at Enca.
I went to standard Bank, my Bank, and Fnb there Bank.
My Bank said my Bank details were correct. They said that First Shop has my Bank Account number and Name and therefore there is no reason why they can’t pay me MY money.
Fnb said exactly the same so one can draw there own conclusions as to why this Company is not refunding my money.
Will keep people informed of their next move. Maybe I should contact Devi at Enca.