MP
Marcus P
1 reviews | Active since Mar 2024
01 Mar 2024, 16:28
First shop
I have been chasing First shop for a week now , accidentally paid for 2 anti viruses , asked for a refund on one , discovered they require a lot of paperwork for that,so opted to have them supply me with both anti viruses. That was on Tuesday, it is now Friday and even after a few phone calls and promises on their side, all I get is radio silence and no product.I am just thinking that if they do this to a substantial amount of people every day then they would be making a lot of money everyday for doing nothing. Sounds like a good business model to me.
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Replies (3)
FirstShop's replyOfficial
04 Mar 2024, 09:18Hi Marcus, our sincerest apologies for the inconvenience we have caused you! I have escalated this now. The cancelling of one license caused a break in our processes here. Sales have had to load a new order now that you opted out of the refund. I have asked them to please push this so that you get the licenses today!
FirstShop's reply04 Mar 2024, 09:18
Official
Hi Marcus, our sincerest apologies for the inconvenience we have caused you! I have escalated this now. The cancelling of one license caused a break in our processes here. Sales have had to load a new order now that you opted out of the refund. I have asked them to please push this so that you get the licenses today!
MP
Marcus P's updateReviewer Update
04 Mar 2024, 10:43Good day
Thank you for your response, I have received an email this morning saying the order for just 1 has been processed but no code. As for the other I had to phone in to be told it will only be sent in this morning for a follow up. I find it disheartening that I had to resort to a venting on a public space to get some form of a response and still not really resolved in any concrete manor.
Thank you for your response, I have received an email this morning saying the order for just 1 has been processed but no code. As for the other I had to phone in to be told it will only be sent in this morning for a follow up. I find it disheartening that I had to resort to a venting on a public space to get some form of a response and still not really resolved in any concrete manor.
MP
Marcus P's update04 Mar 2024, 10:43
Reviewer Update
Good day
Thank you for your response, I have received an email this morning saying the order for just 1 has been processed but no code. As for the other I had to phone in to be told it will only be sent in this morning for a follow up. I find it disheartening that I had to resort to a venting on a public space to get some form of a response and still not really resolved in any concrete manor.
Thank you for your response, I have received an email this morning saying the order for just 1 has been processed but no code. As for the other I had to phone in to be told it will only be sent in this morning for a follow up. I find it disheartening that I had to resort to a venting on a public space to get some form of a response and still not really resolved in any concrete manor.
FirstShop's replyOfficial
05 Mar 2024, 08:54Hey Marcus, apologies again. We would have sorted you out no matter the circumstance. This one slipped through the cracks. No excuse though for the lack of service here!
FirstShop's reply05 Mar 2024, 08:54
Official
Hey Marcus, apologies again. We would have sorted you out no matter the circumstance. This one slipped through the cracks. No excuse though for the lack of service here!