HV
Hendrik V
1 reviews | Active since Oct 2024
06 Mar 2025, 21:21
First shop are bad business people
I want to warn people against first shop I purchased Creality Filament from them which in itself was a big hassle I paid by EFT when the package finally arrive it was the wrong brand I ordered Creality Translucent Filament I contacted them via email to inform the I want a refund they must collect their SA Filament I want a refund they only came Friday to pick up package and today they returned the same package that was wrong in the first place , I have given them my bank details but they have all sorts of stories I still have not received my refund this order was placed on 14 Of Feb 2025First shop is a bad business to deal with They have allot of stories but no refund
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Replies (3)0
Replies (3)
FirstShop's replyOfficial
07 Mar 2025, 09:53Hi Hendrik,
I truly understand your frustration, and I’m very sorry for the experience you’ve had. I want to assure you that FirstShop is a legitimate and reputable business, as reflected in the many positive reviews from our customers. Your satisfaction is important to us, and I appreciate the opportunity to clarify what happened.
It seems there was an issue with our third-party courier, who unfortunately did not inform us that your return was rejected by the warehouse before attempting to send it back to you. This was never our intention, and I completely understand why it may have raised concerns. I have personally tried reaching out to you to discuss this, but I was unable to get through and left a voicemail.
Please rest assured that we are actively working on resolving this and ensuring you receive your refund as soon as possible. I will follow up with you directly to finalize the next steps.
Again, I truly regret the inconvenience caused and appreciate your patience while we get this sorted.
I truly understand your frustration, and I’m very sorry for the experience you’ve had. I want to assure you that FirstShop is a legitimate and reputable business, as reflected in the many positive reviews from our customers. Your satisfaction is important to us, and I appreciate the opportunity to clarify what happened.
It seems there was an issue with our third-party courier, who unfortunately did not inform us that your return was rejected by the warehouse before attempting to send it back to you. This was never our intention, and I completely understand why it may have raised concerns. I have personally tried reaching out to you to discuss this, but I was unable to get through and left a voicemail.
Please rest assured that we are actively working on resolving this and ensuring you receive your refund as soon as possible. I will follow up with you directly to finalize the next steps.
Again, I truly regret the inconvenience caused and appreciate your patience while we get this sorted.
FirstShop's reply07 Mar 2025, 09:53
Official
Hi Hendrik,
I truly understand your frustration, and I’m very sorry for the experience you’ve had. I want to assure you that FirstShop is a legitimate and reputable business, as reflected in the many positive reviews from our customers. Your satisfaction is important to us, and I appreciate the opportunity to clarify what happened.
It seems there was an issue with our third-party courier, who unfortunately did not inform us that your return was rejected by the warehouse before attempting to send it back to you. This was never our intention, and I completely understand why it may have raised concerns. I have personally tried reaching out to you to discuss this, but I was unable to get through and left a voicemail.
Please rest assured that we are actively working on resolving this and ensuring you receive your refund as soon as possible. I will follow up with you directly to finalize the next steps.
Again, I truly regret the inconvenience caused and appreciate your patience while we get this sorted.
I truly understand your frustration, and I’m very sorry for the experience you’ve had. I want to assure you that FirstShop is a legitimate and reputable business, as reflected in the many positive reviews from our customers. Your satisfaction is important to us, and I appreciate the opportunity to clarify what happened.
It seems there was an issue with our third-party courier, who unfortunately did not inform us that your return was rejected by the warehouse before attempting to send it back to you. This was never our intention, and I completely understand why it may have raised concerns. I have personally tried reaching out to you to discuss this, but I was unable to get through and left a voicemail.
Please rest assured that we are actively working on resolving this and ensuring you receive your refund as soon as possible. I will follow up with you directly to finalize the next steps.
Again, I truly regret the inconvenience caused and appreciate your patience while we get this sorted.
HV
Hendrik V's updateReviewer Update
15 Mar 2025, 13:35Good day
FIRST shop have fully refunded me and to make up for the inconvenience I was given a voucher for buying and coureer
Thank you First Shop
FIRST shop have fully refunded me and to make up for the inconvenience I was given a voucher for buying and coureer
Thank you First Shop
HV
Hendrik V's update15 Mar 2025, 13:35
Reviewer Update
Good day
FIRST shop have fully refunded me and to make up for the inconvenience I was given a voucher for buying and coureer
Thank you First Shop
FIRST shop have fully refunded me and to make up for the inconvenience I was given a voucher for buying and coureer
Thank you First Shop
FirstShop's replyOfficial
17 Mar 2025, 09:12Thanks Hendrik! Appreciate the update!
FirstShop's reply17 Mar 2025, 09:12
Official
Thanks Hendrik! Appreciate the update!