RC
Rui C
1 reviews | Active since Sept 2014
08 Feb 2024, 20:50
First**** rather
What is wrong with you freaking people this is unacceptable, shipping this item a PCB type component without any anti static bag or packaging, bare in a box loose!
If I wanted to purchase used non working I’d go somewhere else!!!!
Helpful (0)
Replies (8)0
Replies (8)
FirstShop's replyOfficial
09 Feb 2024, 08:24Hi there, I am genuinely sorry for the packaging. This is not something we did intentionally. We are more than willing to return this for a refund if you are so unhappy.
Best regards,
FirstShop's reply09 Feb 2024, 08:24
Official
Hi there, I am genuinely sorry for the packaging. This is not something we did intentionally. We are more than willing to return this for a refund if you are so unhappy.
Best regards,
RC
Rui C's updateReviewer Update
09 Feb 2024, 08:29I’ve already requested that you collect, it’s amazing how quick you respond to a 3rd party website however no one has responded on my email.
The order reference is FS***.
The order reference is FS***.
RC
Rui C's update09 Feb 2024, 08:29
Reviewer Update
I’ve already requested that you collect, it’s amazing how quick you respond to a 3rd party website however no one has responded on my email.
The order reference is FS***.
The order reference is FS***.
RC
Rui C's updateReviewer Update
09 Feb 2024, 08:31And it was most definitely done intentionally, because there should be a process in place, even common sense as a tech company that you can’t do that!!!!
RC
Rui C's update09 Feb 2024, 08:31
Reviewer Update
And it was most definitely done intentionally, because there should be a process in place, even common sense as a tech company that you can’t do that!!!!
FirstShop's replyOfficial
09 Feb 2024, 08:32My position is separate to that of RMA or sales. Please can you forward your email again and cc me in. ***
The rma email address is ***.
Note, reports email alias is not monitored and will not be seen.
Thanks
The rma email address is ***.
Note, reports email alias is not monitored and will not be seen.
Thanks
Best regards,
FirstShop's reply09 Feb 2024, 08:32
Official
My position is separate to that of RMA or sales. Please can you forward your email again and cc me in. ***
The rma email address is ***.
Note, reports email alias is not monitored and will not be seen.
Thanks
The rma email address is ***.
Note, reports email alias is not monitored and will not be seen.
Thanks
Best regards,
FirstShop's replyOfficial
09 Feb 2024, 08:52My position is separate to that of RMA or sales. Please can you forward your email again and cc me in. ***
The rma email address is ***.
Note, reports email alias is not monitored and will not be seen.
Thanks
The rma email address is ***.
Note, reports email alias is not monitored and will not be seen.
Thanks
Best regards,
FirstShop's reply09 Feb 2024, 08:52
Official
My position is separate to that of RMA or sales. Please can you forward your email again and cc me in. ***
The rma email address is ***.
Note, reports email alias is not monitored and will not be seen.
Thanks
The rma email address is ***.
Note, reports email alias is not monitored and will not be seen.
Thanks
Best regards,
RC
Rui C's updateReviewer Update
09 Feb 2024, 13:15I’m really not concerned if you in a different division, you represent the company my point remains.
RC
Rui C's update09 Feb 2024, 13:15
Reviewer Update
I’m really not concerned if you in a different division, you represent the company my point remains.
RC
Rui C's updateReviewer Update
19 Sept 2024, 22:09- They collected the item months ago, still haven't gotten a refund as apparently require my ID in order to do it which strangely enough they didn't require it when i paid them, nor do i trust them with my personal documents.
Think I should now either open up a case of theft or *****!
RC
Rui C's update19 Sept 2024, 22:09
Reviewer Update
- They collected the item months ago, still haven't gotten a refund as apparently require my ID in order to do it which strangely enough they didn't require it when i paid them, nor do i trust them with my personal documents.
Think I should now either open up a case of theft or *****!
FirstShop's replyOfficial
20 Sept 2024, 10:40Hi Rui, good morning.
I understand your frustration, and I sincerely regret the delay in processing your refund. After reviewing your case, I see that we attempted a PayFast card reversal, but unfortunately, it was not successful.In order to complete the refund via EFT, we require a bank letter and a copy of your ID to ensure the payment is processed correctly. Our Financial Director, Reinhardt Verster, has already reached out to you via phone and email to explain this, but has not yet received a response from you.I kindly ask that you respond to Reinhardt’s email at your earliest convenience so we can finalize the refund. Your cooperation in providing these documents is essential for us to proceed.Thank you for your understanding, and I look forward to resolving this matter promptly.
I understand your frustration, and I sincerely regret the delay in processing your refund. After reviewing your case, I see that we attempted a PayFast card reversal, but unfortunately, it was not successful.In order to complete the refund via EFT, we require a bank letter and a copy of your ID to ensure the payment is processed correctly. Our Financial Director, Reinhardt Verster, has already reached out to you via phone and email to explain this, but has not yet received a response from you.I kindly ask that you respond to Reinhardt’s email at your earliest convenience so we can finalize the refund. Your cooperation in providing these documents is essential for us to proceed.Thank you for your understanding, and I look forward to resolving this matter promptly.
Best regards,
FirstShop's reply20 Sept 2024, 10:40
Official
Hi Rui, good morning.
I understand your frustration, and I sincerely regret the delay in processing your refund. After reviewing your case, I see that we attempted a PayFast card reversal, but unfortunately, it was not successful.In order to complete the refund via EFT, we require a bank letter and a copy of your ID to ensure the payment is processed correctly. Our Financial Director, Reinhardt Verster, has already reached out to you via phone and email to explain this, but has not yet received a response from you.I kindly ask that you respond to Reinhardt’s email at your earliest convenience so we can finalize the refund. Your cooperation in providing these documents is essential for us to proceed.Thank you for your understanding, and I look forward to resolving this matter promptly.
I understand your frustration, and I sincerely regret the delay in processing your refund. After reviewing your case, I see that we attempted a PayFast card reversal, but unfortunately, it was not successful.In order to complete the refund via EFT, we require a bank letter and a copy of your ID to ensure the payment is processed correctly. Our Financial Director, Reinhardt Verster, has already reached out to you via phone and email to explain this, but has not yet received a response from you.I kindly ask that you respond to Reinhardt’s email at your earliest convenience so we can finalize the refund. Your cooperation in providing these documents is essential for us to proceed.Thank you for your understanding, and I look forward to resolving this matter promptly.
Best regards,