First for nothing

I've been trying to return an eDVR for almost a week. First trying to use their email *** and my emails get returned. this email is from their returns site. Then tried using their webpage to log a return. called them only to have them give me another email account. they refuse to log the return over the phone. it's now been 4 days and even though they acknowledge my email receipt when i phone they have not returned my email or given instructions on how to return items. My suggestion to anyone considering purchasing from Firstshop is DON'T. not worth the hassle. use a company that return you purchase as easily as the purchase itself. I will never purchase anything from Firstshop ever again.