LW
Leon W
1 reviews | Active since Jun 2017
31 Jan 2023, 21:40
Feedback needed more regularly
I placed my order got my invoice and no further updates until i had to ask what is going on. Thats when i got told the product is out of stock but they have no Eta. They did assure me stock would come and i would recieve it once arrived... hopefully this is not a bad deal
Helpful (0)
Replies (5)0
Replies (5)
FirstShop's replyOfficial
03 Feb 2023, 12:37Hi Leon, we apologize for the lack of communication regarding the status of your order. We understand how important it is to receive timely updates and we're sorry that we have not met that expectation in this case. We would like to look further into this matter and provide you with an update on the status of your order. Our team will follow up and revert back to you. We'll do our best to resolve this issue and ensure a better experience for you going forward. Thank you for bringing this to our attention.
Best regards,
FirstShop's reply03 Feb 2023, 12:37
Official
Hi Leon, we apologize for the lack of communication regarding the status of your order. We understand how important it is to receive timely updates and we're sorry that we have not met that expectation in this case. We would like to look further into this matter and provide you with an update on the status of your order. Our team will follow up and revert back to you. We'll do our best to resolve this issue and ensure a better experience for you going forward. Thank you for bringing this to our attention.
Best regards,
LW
Leon W's updateReviewer Update
03 Feb 2023, 13:19Thank you very much. Unfortunately they can cancelled the order saying they dont have stock. Was really looking forward to the purchase and I was willing to wait until stock will be recieved.
LW
Leon W's update03 Feb 2023, 13:19
Reviewer Update
Thank you very much. Unfortunately they can cancelled the order saying they dont have stock. Was really looking forward to the purchase and I was willing to wait until stock will be recieved.
FirstShop's replyOfficial
06 Feb 2023, 11:39Hi Leon, apologies for the inconvenience with this.
Best regards,
FirstShop's reply06 Feb 2023, 11:39
Official
Hi Leon, apologies for the inconvenience with this.
Best regards,
LW
Leon W's updateReviewer Update
06 Feb 2023, 11:48Yes this is quite frustrating and i do not know why order needs to be cancelled if I am willing to wait as it was communicated that stock will be received
LW
Leon W's update06 Feb 2023, 11:48
Reviewer Update
Yes this is quite frustrating and i do not know why order needs to be cancelled if I am willing to wait as it was communicated that stock will be received
FirstShop's replyOfficial
06 Feb 2023, 12:15We'll have the team look into this and revert back to you.
Best regards,
FirstShop's reply06 Feb 2023, 12:15
Official
We'll have the team look into this and revert back to you.
Best regards,