ZM
Zubeida M
1 reviews | Active since Nov 2011
31 Jan 2023, 16:36
Faulty Inverter
I bought a Mercer inverter from them. It wouldn’t charge. I tried calling their returns department but no one ever picks up. Eventually I called Mercer themselves and when I explained the issue, they said I was sold a faulty item. I tried again to call Firstshop but again- no one ever picks up the call when I press the “returns” option. So much running around for nothing. Id rather pay a bit more but use a company like takealot where refunds are seamless
Helpful (0)
Replies (5)0
Replies (5)
FirstShop's replyOfficial
03 Feb 2023, 12:34Hi Zubeida, we sincerely apologize for the inconvenience and frustration you have experienced trying to return the faulty item you purchased from us. It is unacceptable that you were unable to reach our returns department and that the item you received was faulty. Our goal is to provide excellent customer service and we're sorry that we have not met that expectation in this case. We'll address this matter with the relevant department to ensure it does not happen again.
FirstShop's reply03 Feb 2023, 12:34
Official
Hi Zubeida, we sincerely apologize for the inconvenience and frustration you have experienced trying to return the faulty item you purchased from us. It is unacceptable that you were unable to reach our returns department and that the item you received was faulty. Our goal is to provide excellent customer service and we're sorry that we have not met that expectation in this case. We'll address this matter with the relevant department to ensure it does not happen again.
ZM
Zubeida M's updateReviewer Update
06 Feb 2023, 12:03Your response shows the lack of after service support. No mention of assisting me in any way, no mention of trying to make things right from your side. I’ve always tried to support small businesses, but after this experience we’ve realised that when it comes to expensive items, best to stick to known retailers who will just exchange your item instantly. We’ve ordered the same thing from takealot for our holiday home.
ZM
Zubeida M's update06 Feb 2023, 12:03
Reviewer Update
Your response shows the lack of after service support. No mention of assisting me in any way, no mention of trying to make things right from your side. I’ve always tried to support small businesses, but after this experience we’ve realised that when it comes to expensive items, best to stick to known retailers who will just exchange your item instantly. We’ve ordered the same thing from takealot for our holiday home.
FirstShop's replyOfficial
06 Feb 2023, 12:14Hi Zubeida, kindly send us your order number and we'll immediately have the team follow up and revert back to you
FirstShop's reply06 Feb 2023, 12:14
Official
Hi Zubeida, kindly send us your order number and we'll immediately have the team follow up and revert back to you
ZM
Zubeida M's updateReviewer Update
13 Feb 2023, 17:22Order number is FS***0.
ZM
Zubeida M's update13 Feb 2023, 17:22
Reviewer Update
Order number is FS***0.
FirstShop's replyOfficial
24 Mar 2023, 10:34Thank you kindly
FirstShop's reply24 Mar 2023, 10:34
Official
Thank you kindly