KD
Kagiso D
1 reviews | Active since Dec 2024
18 Dec 2024, 07:30
Extremely poor service from firstshop
I did place an order on the 02.12.24 i advice firstshop team to update my contact details on the 03.12.24,however my contact details were updated on the 11.12.24,but i have not received my order how long this order will on transit until i receive it because on my everyday follow ups the order will be delivered its in transit very disappointed with firstshop ,I was looking to buy again from you guys but with such bad service.....how many follow ups until i receive my order.
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FirstShop's replyOfficial
18 Dec 2024, 15:41Hi Kagiso,We sincerely apologize for the inconvenience you’ve experienced with this order.I see that our team is actively addressing the issue. The first order was returned because the courier was unable to reach you. A replacement order has been arranged and is currently in transit. I’ve requested our support team to provide you with an update shortly.Thank you for your patience.
FirstShop's reply18 Dec 2024, 15:41
Official
Hi Kagiso,We sincerely apologize for the inconvenience you’ve experienced with this order.I see that our team is actively addressing the issue. The first order was returned because the courier was unable to reach you. A replacement order has been arranged and is currently in transit. I’ve requested our support team to provide you with an update shortly.Thank you for your patience.