Extremely Poor Delivery Service

I like buying from FirstShop, but the delivery service is shocking. We placed an order a week ago today, and the order was for next day delivery. If the order was placed on Friday, next business day would be the Monday. I have still not received my order and getting assistance seems to be nonexistent, blaming the courier and not taking responsibility to honor the service promised.

If the courier is the problem, then don't use their service, as is hurting FirstShop's reputation. Very good suggestion would be to provide customers with an "Order is Out for Delivery" communication and add the courier and tracking details so that the courier can take responsibility for their actions. I work from home, so I am available the whole day to accept packages. I was told the courier attempted to delivery, but I was not home.

I phoned in a few times, getting the same "I will follow up and phone you back", and nothing happens and no phone calls.

I am very disappointed and starting to consider cancelling the order.