AH
Andrew H

1 reviews | Active since Mar 2013

30 Jan 2025, 10:14

Excellent Customer Service

I am very satisfied with the service I am receiving from FirstShop.

Why then not 5 stars, you may ask. I have to commend Nami at FirstShop who kept my updated on the status of my order and who even expedited the delivery when I made her aware of the fact my ISP had been activated and I would appreciate if if FirstShop now could please deliver my new router.

While it might be unfair to knock of the fifth star, I am obliged to bring it under their attention to improve their stock control process. I did not need the equipment earlier, therefore, I waited patiently. However, the delayed delivery would have been an issue in the event that I needed the router like in yesterday.

To provide context, I never hesitate to order from FirstShop. Not only are their offerings well priced. They are reliable and do take care to communicate with their clients.

Keep up the good work, Nami and FirstShop!

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Replies (1)
FirstShop
FirstShop's reply30 Jan 2025, 12:44
Official
Hey Andrew, really appreciate your thoughtful review! Huge shoutout to Nami—she’ll be thrilled to hear your kind words. We hear you on the stock control feedback and will definitely work on it. Thanks for sticking with us! 🙌🚀