Don't touch this company, no products or refunds

I call to make sure they have stock, I buy the product from their website that states there is stock on top of that. I then follow up 6 working days later to what the situation is, where I get informed it will arrive a week later. Then a week later I ask what the status is, again the message is a week later. I then follow up again, the same message a week later. Not once was I informed or contacted by the company themselves.

Then I request a refund and they want documentation and information before they will refund me. This is not part of the consumer protection act and also not part of their refund policy on your website https://www.firstshop.co.za/policies/refund-policy