EK
Elsebé Koorsen
1 reviews | Active since May 2021
07 Mar 2025, 10:59
DO NOT ORDER ANYTHING FROM THIS PLACE!
The absolute worst service! My boyfriend and I ordered a cable online that he needs for his business - and the item we were sent didn’t match the item that was advertised. So we want to return the item. A lady by the name of Caitlin is apparently working with this issue - it has been WEEKS NOW and we still didn’t get our money back. Surely there should be a manager or owner that know how the Consumer Protection Act works? Or should we go the ombudsman with this?
I worked in Retail for 20 years and managed some of the biggest brands and stores and I have NEVER treated a customer like this or even came across issues like this!
SORT OUT YOUR STAFF AND PAY US BACK OUR MONEY!
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Replies (1)
FirstShop's replyOfficial
07 Mar 2025, 11:28Hi Elsebé,
We sincerely apologize for the frustrating experience you and your boyfriend have had with your order. We completely understand how important it is to receive the correct product and have a smooth return process, and we acknowledge that our response time has not met your expectations.
Please rest assured that I am personally working to resolve this matter as a priority, and I will ensure that your refund is processed as soon as possible. I appreciate your patience while we get this sorted.
Your feedback is valuable to us, and we are actively addressing the delays to prevent similar issues in the future. If you have any further concerns or need direct assistance, please feel free to reach out to me.
Once again, I truly regret the inconvenience caused!
Regards, Jarred Mann
We sincerely apologize for the frustrating experience you and your boyfriend have had with your order. We completely understand how important it is to receive the correct product and have a smooth return process, and we acknowledge that our response time has not met your expectations.
Please rest assured that I am personally working to resolve this matter as a priority, and I will ensure that your refund is processed as soon as possible. I appreciate your patience while we get this sorted.
Your feedback is valuable to us, and we are actively addressing the delays to prevent similar issues in the future. If you have any further concerns or need direct assistance, please feel free to reach out to me.
Once again, I truly regret the inconvenience caused!
Regards, Jarred Mann
FirstShop's reply07 Mar 2025, 11:28
Official
Hi Elsebé,
We sincerely apologize for the frustrating experience you and your boyfriend have had with your order. We completely understand how important it is to receive the correct product and have a smooth return process, and we acknowledge that our response time has not met your expectations.
Please rest assured that I am personally working to resolve this matter as a priority, and I will ensure that your refund is processed as soon as possible. I appreciate your patience while we get this sorted.
Your feedback is valuable to us, and we are actively addressing the delays to prevent similar issues in the future. If you have any further concerns or need direct assistance, please feel free to reach out to me.
Once again, I truly regret the inconvenience caused!
Regards, Jarred Mann
We sincerely apologize for the frustrating experience you and your boyfriend have had with your order. We completely understand how important it is to receive the correct product and have a smooth return process, and we acknowledge that our response time has not met your expectations.
Please rest assured that I am personally working to resolve this matter as a priority, and I will ensure that your refund is processed as soon as possible. I appreciate your patience while we get this sorted.
Your feedback is valuable to us, and we are actively addressing the delays to prevent similar issues in the future. If you have any further concerns or need direct assistance, please feel free to reach out to me.
Once again, I truly regret the inconvenience caused!
Regards, Jarred Mann