HM
Harry M
1 reviews | Active since Dec 2022
12 Dec 2024, 11:20
Do not buy unless if you want to donate to them
What waste of time and money worst experience ever received, I think this shop its a **** on it on, placed an order on the 3rd dec guess what no communication till to this date and they say once received payment you will get your order 1-2 days working days still no communication from 12dec not SMS or e-mail I don't know what going on
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Replies (3)0
Replies (3)
FirstShop's replyOfficial
12 Dec 2024, 11:42Hi Harry,
We’re truly sorry for the frustration and disappointment you’ve experienced—that’s not the standard we strive for. We’ve clearly let you down here, and we deeply regret the lack of communication about your order.
I can confirm the order is currently out for delivery to you. One of our agents will be in touch shortly.
Apologies again!
We’re truly sorry for the frustration and disappointment you’ve experienced—that’s not the standard we strive for. We’ve clearly let you down here, and we deeply regret the lack of communication about your order.
I can confirm the order is currently out for delivery to you. One of our agents will be in touch shortly.
Apologies again!
FirstShop's reply12 Dec 2024, 11:42
Official
Hi Harry,
We’re truly sorry for the frustration and disappointment you’ve experienced—that’s not the standard we strive for. We’ve clearly let you down here, and we deeply regret the lack of communication about your order.
I can confirm the order is currently out for delivery to you. One of our agents will be in touch shortly.
Apologies again!
We’re truly sorry for the frustration and disappointment you’ve experienced—that’s not the standard we strive for. We’ve clearly let you down here, and we deeply regret the lack of communication about your order.
I can confirm the order is currently out for delivery to you. One of our agents will be in touch shortly.
Apologies again!
HM
Harry M's updateReviewer Update
17 Dec 2024, 15:32Dear Firstshop
I don’t even know where to begin, I have tried all my effort from your on-line support e-mail to find the information about my order seems like no one know where is the order.
Can I please be refund as meter of urgent I am tired of following up on the order on almost every day and yet no one knows whats going on with it
As seems like you guys don’t have process control, I mean how can I be told order it’s on the way for almost 3 weeks and yet no sign of it, not even phone call or e-mail letting me know whats happening
Maybe I have placed and order incorrectly, how do you expect me to know or to understand your processes when you guys don’t even know whats going on your self
I am expecting reply from you regarding this about my refund don’t tell me I must wait for the order I don’t even know were is the order I been begging for it for 3 weeks already since you guys know were it is your self just cancel it.
HM
Harry M's update17 Dec 2024, 15:32
Reviewer Update
Dear Firstshop
I don’t even know where to begin, I have tried all my effort from your on-line support e-mail to find the information about my order seems like no one know where is the order.
Can I please be refund as meter of urgent I am tired of following up on the order on almost every day and yet no one knows whats going on with it
As seems like you guys don’t have process control, I mean how can I be told order it’s on the way for almost 3 weeks and yet no sign of it, not even phone call or e-mail letting me know whats happening
Maybe I have placed and order incorrectly, how do you expect me to know or to understand your processes when you guys don’t even know whats going on your self
I am expecting reply from you regarding this about my refund don’t tell me I must wait for the order I don’t even know were is the order I been begging for it for 3 weeks already since you guys know were it is your self just cancel it.
FirstShop's replyOfficial
18 Dec 2024, 15:57Hi Harry, apologies for the late reply.
So sorry for the bad turn of events on this order. I have pushed our team for the refund to be processed. Once that item is back at the warehouse our team will be in touch to assist you with the refund.
So sorry for the bad turn of events on this order. I have pushed our team for the refund to be processed. Once that item is back at the warehouse our team will be in touch to assist you with the refund.
FirstShop's reply18 Dec 2024, 15:57
Official
Hi Harry, apologies for the late reply.
So sorry for the bad turn of events on this order. I have pushed our team for the refund to be processed. Once that item is back at the warehouse our team will be in touch to assist you with the refund.
So sorry for the bad turn of events on this order. I have pushed our team for the refund to be processed. Once that item is back at the warehouse our team will be in touch to assist you with the refund.