EN
Este N
1 reviews | Active since Jan 2011
22 Apr 2025, 17:18
Dishonest response from Firstshop to get sale, thereafter only ignorance.
I phoned before placing an order, asking if the item was in stock and if it could be sent urgently. Yes was the answer, two days later before the long weekend when I needed the item, no response, no delivery... Telephone doesn't get answered, mails are ignored. A day after the long weekend, still no delivery or response. Firstshop will never get my business again!
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Replies (1)
FirstShop's replyOfficial
23 Apr 2025, 07:58Hi Este,
Thanks for reaching out and sharing your feedback. We're really sorry to hear that you had a frustrating experience.
Thanks for reaching out and sharing your feedback. We're really sorry to hear that you had a frustrating experience.
We’ve checked our system and couldn’t find any emails from your side, so it’s possible they didn’t come through or may have gone to the wrong address. We're always happy to help, so it’s a pity we missed the chance to assist you sooner.
Your order is currently out for delivery and today is the 4th business day since it was placed, so it’s still tracking within our delivery timeframe. We totally understand how important timing was with the long weekend, and we’re sorry it didn’t line up the way you hoped.
If there’s anything else we can do to make it right, please don’t hesitate to reach out.
FirstShop's reply23 Apr 2025, 07:58
Official
Hi Este,
Thanks for reaching out and sharing your feedback. We're really sorry to hear that you had a frustrating experience.
Thanks for reaching out and sharing your feedback. We're really sorry to hear that you had a frustrating experience.
We’ve checked our system and couldn’t find any emails from your side, so it’s possible they didn’t come through or may have gone to the wrong address. We're always happy to help, so it’s a pity we missed the chance to assist you sooner.
Your order is currently out for delivery and today is the 4th business day since it was placed, so it’s still tracking within our delivery timeframe. We totally understand how important timing was with the long weekend, and we’re sorry it didn’t line up the way you hoped.
If there’s anything else we can do to make it right, please don’t hesitate to reach out.