Disgusting, uncaring attitude of staff

I ordered a Blu-Ray writer which was "in stock". I was told that it would take 1 to 3 days to deliver. Four days later I phoned to query the delivery and was told by a gentleman that the item was coming from a third party and that he would look into it and call me right back. The next day, because he had not called me back, I contacted Tia, the customer services manager. She assured me that she would look into it and get back to me. Finally, the order was delivered without any warning. Luckily, I was at home at the time. To date, no one has bothered to come back to me, as promised. This is disgusting service and is an insult to me, the customer. I would certainly not recommend buying from this company. The staff don't give a damn for their customers.