1 reviews | Active since May 2021
Dell / First Technology / First Shop - all ****e
I bought a Dell docking station from dell.co.za which turned out to not be strong enough to power my Dell laptop (I found within 3 days and reported it timeously to both Dell and First Technologies). First Technologies is obviously a reseller for Dell as on the invoice they are named (in their emails they reply from First Shop so I assume they are same). I reached out to both Dell and First Technology / First Shop and they both point to each other for return and refund which I requested. First Technology/Shop told me I need to contact Dell whatsapp to get their consent; Dell says I must take it up with the reseller. Weeks later I have an unused docking station and no refund. The service is pathetic; they don't care. They are all ****e I am posting this on both First Technologies and First Shop reviews because at least I see with First Shop they read and respond.
I’m so sorry to hear about the back-and-forth you’ve experienced—it sounds super frustrating, and we completely understand how exhausting that can be. Thanks for sharing your experience with us.
We always recommend double-checking compatibility before placing an order, and our live chat team is here to help if you’re unsure about anything. If a product turns out to be faulty, that’s something the manufacturer (like Dell in this case) usually sorts out directly under their warranty. Since your query isn’t warranty-related, Dell has likely directed you back to the reseller, which is standard practice for these kinds of issues.
Just to clear up any confusion, Dellonline.co.za and FirstShop are two separate companies—although we both work with Dell, we’re not connected in operations. Similarly, FirstShop is part of the larger First Technology group but operates independently.
We know this has been frustrating, and we’re here to help. Someone will be in touch tomorrow, let us see if we can assist in some way.
I’m so sorry to hear about the back-and-forth you’ve experienced—it sounds super frustrating, and we completely understand how exhausting that can be. Thanks for sharing your experience with us.
We always recommend double-checking compatibility before placing an order, and our live chat team is here to help if you’re unsure about anything. If a product turns out to be faulty, that’s something the manufacturer (like Dell in this case) usually sorts out directly under their warranty. Since your query isn’t warranty-related, Dell has likely directed you back to the reseller, which is standard practice for these kinds of issues.
Just to clear up any confusion, Dellonline.co.za and FirstShop are two separate companies—although we both work with Dell, we’re not connected in operations. Similarly, FirstShop is part of the larger First Technology group but operates independently.
We know this has been frustrating, and we’re here to help. Someone will be in touch tomorrow, let us see if we can assist in some way.