AP
Anthony P
1 reviews | Active since Mar 2023
04 Mar 2025, 08:27
Deceptive Business
If you’re looking for an example of deceptive business practices and misleading communication, First Shop is a prime case. At first glance, they may appear proactive and engaged, creating the illusion that they are actively addressing your concerns. However, in reality, their responses amount to little more than empty reassurances.
In my experience, they have repeatedly misrepresented the status of my order, claiming that it was en route while failing to provide a legitimate courier tracking number. Their approach seems to align with the adage “**** it till you make it,” as they continuously mislead customers rather than providing transparent service.
Given this pattern of dishonesty, one can only imagine the challenges of dealing with them in the event of a product issue or return. For a reliable and professional shopping experience, Amazon and Takealot remain far superior alternatives.
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Replies (3)
FirstShop's replyOfficial
04 Mar 2025, 09:28Good morning Anthony,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we understand your frustration regarding the delays.
We would like to assure you that our communication was based on the most accurate information available at the time. Your order was in progress, and our initial updates reflected the expected timelines. However, due to unforeseen warehouse delays related to financial year-end stock-taking, the dispatch was delayed, which we communicated as soon as we became aware. At no point was there any intent to mislead you, and we apologize if our updates did not provide the clarity you needed.
We appreciate your patience and feedback, as it helps us improve our processes. Dylan will be in touch asap with more clarity.
Should you require further assistance, please do not hesitate to reach out.
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we understand your frustration regarding the delays.
We would like to assure you that our communication was based on the most accurate information available at the time. Your order was in progress, and our initial updates reflected the expected timelines. However, due to unforeseen warehouse delays related to financial year-end stock-taking, the dispatch was delayed, which we communicated as soon as we became aware. At no point was there any intent to mislead you, and we apologize if our updates did not provide the clarity you needed.
We appreciate your patience and feedback, as it helps us improve our processes. Dylan will be in touch asap with more clarity.
Should you require further assistance, please do not hesitate to reach out.
FirstShop's reply04 Mar 2025, 09:28
Official
Good morning Anthony,
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we understand your frustration regarding the delays.
We would like to assure you that our communication was based on the most accurate information available at the time. Your order was in progress, and our initial updates reflected the expected timelines. However, due to unforeseen warehouse delays related to financial year-end stock-taking, the dispatch was delayed, which we communicated as soon as we became aware. At no point was there any intent to mislead you, and we apologize if our updates did not provide the clarity you needed.
We appreciate your patience and feedback, as it helps us improve our processes. Dylan will be in touch asap with more clarity.
Should you require further assistance, please do not hesitate to reach out.
Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, and we understand your frustration regarding the delays.
We would like to assure you that our communication was based on the most accurate information available at the time. Your order was in progress, and our initial updates reflected the expected timelines. However, due to unforeseen warehouse delays related to financial year-end stock-taking, the dispatch was delayed, which we communicated as soon as we became aware. At no point was there any intent to mislead you, and we apologize if our updates did not provide the clarity you needed.
We appreciate your patience and feedback, as it helps us improve our processes. Dylan will be in touch asap with more clarity.
Should you require further assistance, please do not hesitate to reach out.
AP
Anthony P's updateReviewer Update
04 Mar 2025, 17:59Yet again, this appears to be an attempt to justify your actions through misleading reasoning. Allow me to provide some clarity: Year-end stocktaking is not a singular event but a structured and planned process. Therefore, asserting that stocktaking delayed you in your normal duties is entirely incorrect.
AP
Anthony P's update04 Mar 2025, 17:59
Reviewer Update
Yet again, this appears to be an attempt to justify your actions through misleading reasoning. Allow me to provide some clarity: Year-end stocktaking is not a singular event but a structured and planned process. Therefore, asserting that stocktaking delayed you in your normal duties is entirely incorrect.
FirstShop's replyOfficial
06 Mar 2025, 10:16Hi Anthony,
I appreciate your feedback and understand your frustration. After reviewing the email exchange, I do acknowledge that one of our agents initially provided an incorrect delivery timeframe, which was an honest mistake. I completely agree that this was not ideal, and I sincerely apologize for the oversight.
The agent later realized the impact of the stock take and promptly updated you with the correct information. Aside from this instance, all other communication was in line with our standard process, and there was no intent to mislead. We always strive to provide accurate and transparent information, and I regret any confusion caused.
I appreciate your feedback and understand your frustration. After reviewing the email exchange, I do acknowledge that one of our agents initially provided an incorrect delivery timeframe, which was an honest mistake. I completely agree that this was not ideal, and I sincerely apologize for the oversight.
The agent later realized the impact of the stock take and promptly updated you with the correct information. Aside from this instance, all other communication was in line with our standard process, and there was no intent to mislead. We always strive to provide accurate and transparent information, and I regret any confusion caused.
FirstShop's reply06 Mar 2025, 10:16
Official
Hi Anthony,
I appreciate your feedback and understand your frustration. After reviewing the email exchange, I do acknowledge that one of our agents initially provided an incorrect delivery timeframe, which was an honest mistake. I completely agree that this was not ideal, and I sincerely apologize for the oversight.
The agent later realized the impact of the stock take and promptly updated you with the correct information. Aside from this instance, all other communication was in line with our standard process, and there was no intent to mislead. We always strive to provide accurate and transparent information, and I regret any confusion caused.
I appreciate your feedback and understand your frustration. After reviewing the email exchange, I do acknowledge that one of our agents initially provided an incorrect delivery timeframe, which was an honest mistake. I completely agree that this was not ideal, and I sincerely apologize for the oversight.
The agent later realized the impact of the stock take and promptly updated you with the correct information. Aside from this instance, all other communication was in line with our standard process, and there was no intent to mislead. We always strive to provide accurate and transparent information, and I regret any confusion caused.