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Candice B

1 reviews | Active since Sept 2018

12 Jul 2023, 19:03

Beyond Annoyed at their terrible customer service

First shop has the worse customer service, I placed an order on the 22nd of June, delivery is meant to be 1-3 days after a couple of days instead of receiving my order I receive an email saying one of the items I ordered is out of stock, back and forth for over a week I then get told that the business is doing stock take and I’ll receive my order on the 5th of July, that day came and went and then I had to follow up to which I was told they have all my items but there’s been a price increase literally double the amount, I can either pay the difference or get a refund, I requested a refund and it’s been 4 days since and I’ve just been ignored. Who knows if I’m ever going to get my money back, this company is full of excuses and honestly has the worst customer service I’ve ever experienced. I don’t recommend anyone uses them to avoid a similar situation happening to them.

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Replies (1)
FirstShop
FirstShop's reply13 Jul 2023, 10:10
Official
Hi Candice, we sincerely apologize for the frustration and inconvenience you have encountered throughout your shopping experience with us. Providing excellent customer service and ensuring a smooth transaction are our top priorities, and we deeply regret that we fell short of your expectations. In order to assist you further and address your concerns promptly, we kindly request you to provide us with your order number. This information will allow us to investigate the issue thoroughly, track the progress of your order, and take appropriate action to resolve the situation. We understand your frustration with the delays, stock availability, and price increase. This is not the level of service we strive to deliver, and we sincerely apologize for the inconvenience caused. Your refund request should have been handled promptly, and we apologize for any miscommunication or oversight that may have occurred. Please share your order number with us at your earliest convenience, and we will immediately investigate the matter to ensure you receive the appropriate resolution. Your satisfaction is of utmost importance to us, and we are committed to making this right for you. Once again, we apologize for any inconvenience caused.