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Share Your Experience
HB
Hardus B

1 reviews | Active since Aug 2013

24 May 2023, 15:43

Bad service from FirstShop

Im hope this review finds someone whom can assist. I tried the official channels and am being led around in circles.

I bought 2 ups's, one from FirstShop and the other from another company. The one stopped working and I contacted FirstShop to log a return, they asked me the serial number which I provided. After 2 months they sent a courier to collect the device, after another 2 months I contacted them and they said they cant find the device serial on their system. They then sent it back after about another month. When I eventually received it, it was not my device but a totally different model. I contacted them and they asked me to send pictures which I did, its now almost another month later and still I havent received my original unit. My warranty is busy running out and im going to hold FirstShop responsable for that due to their delays. I have dealt with a person called "Happy" and here is my reference numbers: WEB***0-INFC***5-TA***1-POFC***3

0
Replies (2)
FirstShop
FirstShop's reply24 May 2023, 16:27
Official
Hi Hardus, we apologize for the frustrating experience you've had with your UPS and the delays in resolving the issue. This is certainly not the level of service we strive to provide, and we understand your frustration. Our team is currently investigating your case to understand what went wrong and to rectify the situation promptly. We apologize for any inconvenience caused by the confusion with the serial number and the incorrect device received. We assure you that we take your concerns seriously and will work diligently to resolve this matter and ensure you receive your original unit as soon as possible. We will revert back to you with a comprehensive update and a resolution as soon as possible. Once again, we apologize for the inconvenience and frustration caused. Thank you for bringing this to our attention, and we assure you that we are committed to making things right.
HB
Hardus B's update28 May 2023, 11:06
Reviewer Update
This still has not been sorted. Next step I am going to the small claims court and suing you guys, this is going nowhere. All you do is make promises, its been 6 months already or more and my warranty has run out on the unit thanks to you guys.