TB
Thabo B
1 reviews | Active since Jul 2021
04 May 2023, 09:30
Avoid, they delay orders and you can't track
Avoid by all means. Go pay a higher price somewhere else for peace of mind. I bought an item on April 27 and it was due for delivery after 3 working days ( as written on their website). It's now Thursday May the 4th and nothing has been delivered. Im flying out of the country for a month today and l need to travel with my parcel for business. They promise to only deliver by Wednesday the 10th. What an inconvenience. Plus there is NO order tracking system. AVOID
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FirstShop's replyOfficial
04 May 2023, 09:59Hi Thabo, we are sorry to hear about your negative experience with our delivery service. We take such matters very seriously, and we would like to investigate this issue further to ensure that it does not happen again in the future. We apologize for any inconvenience caused by the delay in delivery of your item. We understand that you needed the parcel for your business trip, and we regret that we were unable to meet your expectations. We assure you that we will do our best to ensure that such delays do not happen again in the future. We would appreciate it if you could provide us with more details about your order, such as your order number so that we can investigate the issue and take the necessary steps to rectify it. Once again, we apologize for any inconvenience caused.
Best regards,
FirstShop's reply04 May 2023, 09:59
Official
Hi Thabo, we are sorry to hear about your negative experience with our delivery service. We take such matters very seriously, and we would like to investigate this issue further to ensure that it does not happen again in the future. We apologize for any inconvenience caused by the delay in delivery of your item. We understand that you needed the parcel for your business trip, and we regret that we were unable to meet your expectations. We assure you that we will do our best to ensure that such delays do not happen again in the future. We would appreciate it if you could provide us with more details about your order, such as your order number so that we can investigate the issue and take the necessary steps to rectify it. Once again, we apologize for any inconvenience caused.
Best regards,