******* and *********** behaviour on Order - Gone over a week now.

Pathetic experience so far. The support team has clear miscommunication amongst themselves. First, we were given tracking details — but the shipment could not be tracked on courier’s tracking link. When we queried this, a logistics support representative then told us that there is no tracking at all since they are using third-party courier. Every major courier company has tracking. This is a poor excuse. How are customers supposed to work with a company that provides conflicting information like this? This is completely unacceptable for any business, especially one handling paid-for orders. See attached screenshots for proof. UPDATE: They scheduled delivery for yesterday 27th Nov before 12pm, however no delivery took place. No even follow up to find out if the order was delivered. At 3pm, I reached out to find out what is happening. It's 28th Nov 7h30am at the time of this update. and Not a single person has come back to me. This is beyond bad. Will be posting the review on Hellopeter, social media etc. UPDATE 2: Fri 28 Nov 2025 - 7pm. At 8h42 I received an email stating Jose that delivery is scheduled before 12pm as previously advised. At 11h30 after a telephonic discussion, i still agreeed, even though it is cutting things fine, that the delivery can still be done before 2pm. 2pm came and until now +7pm, no freaking delivery. Someone is lying at this company. Furthermore, no tracking details has ever been issued to us. We don't even know the name of courier company. FIRSTSHOP, get my ORDER Delivered during weekend Saturday 29th Nov and 30th Nov, I don't care how you do it, just damn do it. I'm out of patience. If this doesn't happen this weekend, Monday I'm coming to your offices with my security team and we going to take the stock as per our order. You are gaslighting us. Not on, this is *******.