Aftersales Service is the worst I've experience in a LONG time.

I bought a monitor in September, It took longer than expected to arrive, mostly because firstshop just didn't package and ship it in a timely manner. It is now Faulty and needs to go back and after 2 weeks and multiple avenues to try and get it sent back under warranty I still don't have any info on how to actually get it repaired. and they're sending me on a round trip to ask for info I've already given them and proof of the problem that they would be able to verify in about 2 seconds if they actually checked the product when I send it.