After sales service is VERY BAD

<p>I have made a number of orders over the past 2 years which have been expedited reasonably effeciently.</p> <p>A recent order of a Samsung SSD experienced a breakdown 13 months into the 5 year warrantee , was returned at my expense and took a full 6 weeks to have a replacement drive sent. Initially e-mails were not responded to , the Sales Manager Elbert Smith responded early December, no reponse to subsequent e-mail enquiries until urgent enquiry a month later when the replacement drive was received.</p> <p>In conclusion, I will NOT ever make a purchase from this company again if requiring after sales service, rather pay an additional 10 - 20% and purchase from a local outlet which is accountable for the product they are selling.</p> <p> </p> <p>A hard lesson learned</p> <p> </p> <p>Service is excellence - sadly lacking here.</p> <p> </p>