Service at its worst

<p>In August I received an SMS prompting me to FICA my Discovery credit card by the 5th of September. On the 5th of September I went to a FNB branch as instructed (Vincent Park Branch, East London) and completed the FICA process. After this my card stopped working due to the following error message "outstanding documentation". I followed up by emailing the required documents (scanned and of good quality) to the email address supp**** by FNB. Still no luck. Since then I have tried - unsuccessfully - to get this process completed via the Discovery call centre, but FNB continues to reply to Discovery that the documents are outstanding. I have done my part twice and Discovery has checked and sent the documents to FNB on my behalf twice - without any success. How hard can it be to do a FICA on a person? Or how bad can a financial institution be at doing their jobs? I will never recommend Firstrand to any of my family or friends - your service is absolutely shocking.</p>