Monthly Bank Charges

Having been a loyal FNB customer for almost 40 years, I was appalled to discover that since the age of 55 I qualified to have my monthly bank charges discounted. Yesterday, when I liaised on the FNB app with a helpful Consultant, I was told that it is up to the customer to apply for this benefit. Being one of the big 5 banks in SA and having one of the most up-to-date and arguably best IT systems in the world, I would recommend that via this supposedly incredible system it would alert on the customer's account on their 55th birthday and they would be sent a request for application for this service. But no, I have never received any correspondence advising this facility is available. So for the past 10.5 years I have been paying almost R150 extra every month, when I should have been paying the 55+ rate. FNB, I find it offensive that a huge financial institution as yourselves are literally fleecing 55+ customers who are unaware of this benefit. Hang your head in shame!!! Mrs EE Cameron