KULULA BANKING HAS NO BACKUP

I have a KULULA CREDIT CARD, authorized by FIRST RAND BANK. The telephone number at the back of the card, leads me through to a call center of FNB where I repeatedly had to request to get to the KULULA DESK. I was sent a form to complete to CLOSE MY KULULA CREDIT CARD and have the MONEY I have in that account, paid back to me. It took me half a day to get to that point. Now I received a reply, days later, that they are going to close my FNB CREDIT CARD as soon as I paid the outstanding balance! That was NOT WHAT I REQUESTED. They did NOT read the form with the BANK ACCOUNT NUMBER that I requested to be closed. The form had to be sent to FNB, Kulula banking is no-where. I am absolutely frustrated with the poor service. SECONDLY, if I log into my KULULA ACCOUNT, I cannot access ANY STATEMENTS OR DOWNLOAD STATEMENTS. WHAT IS WRONG WITH THIS PEOPLE. NOBODY CAN ASSIST WITH KULULA BANKING!!