FNB

I have upgraded my FNB Life insurance policy recently. The revised premium was supposed to be deducted in July. No payment was deducted and assumed the upgraded policy would start debting my account in August. Again no deduction,I then got worried and contacted Fnblife. I was told my bank was blocking my debt order.This the same account number I have been using for nearly 10 years. An agent suggested we try another account in Sept. I had send Fnblife two months of my savings account statement to proof my account had money on the due dates. I then gave Fnblife permission to debt a new account and 2nd of September. I received an email to say that the change has been done and my account will be debted on the 2nd of September with an amount of R2876.12. Middle September I email Fnblife again and asked them to confirm that an amount of R2876.12 will be deducted as earlier stated. Fnblife did not bother to respond. On the 2nd of Sept my account was debted with two premium. I send Fnblife an email to complain about the poor service. Today I get an email from Fnblife to inform me that an amount of R5752.24 will be deducted from my new account. This response that required middle August is send to me 2 days after my account was debted with two premiums. I have proven beyond doubt that collection of the August premium was not due to me,but Fnblife own doing. It appears that Fnblife dont value the relarionship with 11 year customer.